Terms and Conditions

Terms of Service, Conditions and Disclaimers

Agreement between User and Jose Gonzalez-Soto Psychiatric Mental Health Nurse Practitioner, PLLC (“the Practice,” “we,” “our,” or “us”)

These Terms and Conditions (“Terms”) govern your access to and use of this website and your participation in services offered through the Practice. By accessing, scheduling, or using this website and related services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

These Terms apply to all users, including prospective patients, counseling clients, website visitors, and contributors of content.

These Terms are governed by, and services under this Agreement are provided by, Jose Gonzalez-Soto Psychiatric Mental Health Nurse Practitioner, PLLC. The Practice serves clients located in Florida and New York only. Depending on where you are located and receive services:

Florida clients are served by Jose Gonzalez-Soto Psychiatric Mental Health Nurse Practitioner, PLLC, doing business as “Reintegrate Mental Health & Counseling”, a registered Florida fictitious name (d/b/a) of the Practice. References to “ReIntegrate,” “we,” “our,” or “us” as applied to Florida clients refer to the Practice operating under this trade name.
New York clients are served directly by Jose Gonzalez-Soto Psychiatric Mental Health Nurse Practitioner, PLLC, under its legal name. The “Reintegrate” trade name is not used in connection with services provided to New York clients.

1. Scope of Services and Disclaimer

The Practice provides virtual psychiatric and/or counseling services in compliance with state licensure requirements:

New York and Florida: Virtual psychiatric services (including evaluation, diagnosis, treatment, and medication management) and counseling services.

All clinical services are delivered exclusively by licensed professionals, including but not limited to a board-certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC), Advanced Practice Addiction Registered Nurse (CARN-AP), and a Licensed Mental Health Counselor (LMHC).

You acknowledge and agree:

Website content, blog posts, and educational materials are provided for informational purposes only. They do not create a provider-patient or counselor-client relationship.
A professional relationship with the Practice is established only after intake, informed consent, verification of eligibility, and execution of required agreements.
Information on the website should never replace medical, psychiatric, or counseling advice.
The Practice does not provide emergency services. In the event of an emergency, you agree to immediately contact 911 or go to the nearest emergency room. For suicidal or homicidal thoughts, contact 988. Reportable risks and incidents will be managed according to federal and state law.

2. Eligibility and Jurisdiction

By engaging services, you represent and warrant that:

You are at least 18 years old or the legal age of majority in your jurisdiction.
For clients under 18, consent for services must be provided by a parent or legal guardian, except when otherwise authorized by law.
You are physically located in New York or Florida when receiving services.
You will not attempt to access services if you are located in a jurisdiction where the Practice is not licensed or legally permitted to practice.

We reserve the right to refuse or discontinue services if legal, ethical, or clinical standards cannot be met.

3. Consent to Telehealth Services

Prior to the commencement of services, clients will receive and sign an informed consent agreement detailing the scope, risks, benefits, and limitations of treatment, and the nature of telehealth services. Consent may be withdrawn at any time, subject to safe discontinuation of care. Your attendance at the initial session constitutes acceptance of these Terms. By requesting services, you consent to the use of telehealth technologies (video, phone, or other secure platforms). You understand and accept:

Telehealth may carry risks, including technical interruptions, security limitations, or incomplete clinical information.
You must provide accurate identifying and health information.
You are responsible for ensuring a private and safe environment during sessions.
You may withdraw consent to telehealth at any time, recognizing that this may limit service availability.

4. Fees, Billing, Insurance and Cancellations

You agree to provide complete and accurate billing and insurance information.
Fees for services are subject to change; you will be notified in advance.
- $250 per 60-minute Initial Mental Health Evaluation
- $150 per 30-minute Medication Management with Counseling Session
Unless otherwise stated, payment is due at the time of service. We accept cash, health savings account (HSA) cards, and all major credit cards.
Cancellations must be received at least 48 hours in advance to avoid a late or no-show fee of $95.
Insurance claims will be submitted only if the Practice is credentialed with your plan. Otherwise, services are self-pay.
Depending on your health insurance provider or employee benefit plan, services may be covered in full or in part. Please contact your insurance provider to verify how your plan compensates you for out-of-network psychiatric and counseling services.
We recommend asking your insurance provider the following to help determine your benefits:
- Does my health insurance plan include mental health benefits?
- Do I have a deductible? If so, what is it, and have I met it?
- Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
- Do I need written approval from my primary care physician for services to be covered?

5. Confidentiality, Privacy and Accessibility

All personal health information collected through services is subject to federal and state confidentiality laws, including HIPAA, and is governed by our Privacy Policy. You acknowledge that, while we use secure platforms, electronic transmission carries inherent risks.

Clients have the right to participate in the development of their treatment plan, to be treated with respect, and to request reasonable ADA accommodations. Requests may be made via email or phone.

6. Record Retention & Access

Client records are retained in accordance with applicable state and federal law. Clients may request copies of, or amendments to, their clinical records in writing.

7. Website Content and Accuracy

Website content is provided “as-is.” While we strive for accuracy, we make no representation that materials are complete, current, or applicable to every individual.

We disclaim liability for reliance on website information outside of an established provider-client relationship.

8. Prohibited Conduct

You agree not to:

Misrepresent your identity or location.
Use this site or services for unlawful or fraudulent purposes.
Upload, transmit, or share false or misleading health information.
Interfere with website functionality or security.

We may suspend or terminate access for violations of this section.

9. Limitation of Liability

To the maximum extent permitted by law:

Jose Gonzalez-Soto Psychiatric Mental Health Nurse Practitioner, PLLC does not guarantee clinical outcomes or results.
We are not liable for indirect, incidental, or consequential damages arising from website use or services. All website content is for educational purposes only.
Your sole remedy for dissatisfaction is to discontinue use of services.

10. Indemnification

You agree to indemnify and hold harmless the Practice, its providers, employees, and contractors from claims, damages, or expenses resulting from:

Misuse of services or the website.
Misrepresentation of your location, eligibility, or health information.
Violation of these Terms.

11. Termination

The Practice may suspend or terminate services for non-payment, provision of false, incomplete, or misleading information, or if continued treatment is determined to be unsafe, unlawful, or unethical. Except in cases of immediate risk or mandated reporting, we will provide the client with reasonable written notice (generally not less than 30 days) of termination, explicit recommendations for ongoing care, and referral resources to alternative providers. All terminations will be fully documented. Termination does not relieve either party of obligations for services rendered prior to termination.

12. Dispute Resolution

If a dispute arises under this Agreement and cannot be resolved by mutual consent, the parties will attempt mediation in good faith for up to thirty (30) days after notice. If not resolved, disputes shall be resolved by confidential, binding arbitration under AAA rules in Hillsborough County, Florida. By agreeing to these Terms, both parties waive any right to a jury trial or to bring or participate in a class or collective action. These provisions do not restrict a client’s right to file complaints with relevant professional licensing boards. Parties are encouraged to seek independent legal advice before agreeing to arbitration.

13. Disclaimer and Scope of Information

Nothing on this website is intended to diagnose, treat, cure, heal, or prevent any medical or mental health condition. The information provided through this website and related services is for educational and informational purposes only and does not substitute for consultation, diagnosis, treatment, or advice from a licensed healthcare professional.

Although our clinical services are delivered virtually by licensed providers, website content and any non-clinical resources offered are not designed to replace professional psychiatric or mental health care.

You are strongly encouraged to consult a qualified medical or mental health professional regarding your specific conditions or symptoms before making any healthcare decisions. Any decision to use information from our website or services is voluntary and undertaken at your own risk.

You acknowledge that you should never disregard professional medical or mental health advice, discontinue medication, delay treatment, or avoid seeking emergency care based on information obtained from our website or services. The information provided is not intended as a tool for self-diagnosis or self-treatment.

Use of this website, our social media platforms, or participation in any non-clinical activities does not create a provider-patient, therapist-client, or professional relationship.

If you have or suspect you have a mental health disorder, or are experiencing a crisis, please seek immediate assistance from licensed emergency services or healthcare professionals. For urgent mental health support, contact emergency responders or a designated crisis helpline.

Any personal reflections, exercises, or activities you engage in through our services are voluntary and undertaken at your discretion. If you experience distress, pause participation and consult a licensed mental health provider.

14. Professional Social Media Policy and Online Boundaries

The use of social media is subject to professional, ethical, and legal guidelines designed to protect your privacy and the therapeutic relationship. Please read this policy carefully.

1. Nature of Professional Content

Educational Purpose Only: Content posted on our professional social media accounts (e.g., Instagram, Facebook, LinkedIn, TikTok) is for educational, informational, and general knowledge purposes only.
No Therapist-Client Relationship: Following, commenting, liking, or sending a direct message (DM) does not establish a therapeutic or provider-patient relationship. Such a relationship is only established through a formal intake process and a signed Informed Consent for Treatment document.
No Personalized Advice: The information shared is not a substitute for professional medical or mental health diagnosis, treatment, or advice tailored to your individual situation. Please consult a qualified health professional (such as your primary care provider or psychiatrist) for personalized guidance.

2. Professional Boundaries and Privacy (HIPAA)

Confidentiality is Paramount: We are legally and ethically required to protect your Protected Health Information (PHI) under HIPAA. To ensure your confidentiality, we maintain strict professional boundaries online:
- “Friending” and Following: We do not accept “friend” or “follow” requests from current or former clients on any personal or professional social media account. This protects your privacy and prevents dual relationships. If we notice you are following our professional account, we will not engage or follow back.
- Comments and Engagement: We will not engage with or respond to specific questions about your health, treatment, or clinical case in comments or via direct message (DM).
- Testimonials: We do not solicit, accept, or post testimonials or reviews from current or former clients.

3. Communication and Emergency Policy

DMs Are Not Secure: Direct messages, wall posts, and public comments are not a HIPAA-compliant or secure form of communication. Please do not use them to share confidential or clinical information.
Contact for Clinical Issues: All communication regarding scheduling, clinical concerns, medication questions, or billing must be conducted through secure, established channels (e.g., secure client portal, phone, or in-session).
No Emergency Services: Social media is not monitored for clinical issues or emergencies.
- If you are experiencing a mental health crisis, please do not message the account. Immediately call 988 (Suicide & Crisis Lifeline) or 911, or go to the nearest emergency room.

4. Handling Online Reviews

No Response Policy: Due to confidentiality regulations, we cannot and will not respond to reviews posted about us or the Practice on any public forum (e.g., Google, Yelp, Healthgrades). Any response, even a simple acknowledgment, could inadvertently reveal PHI by confirming you are a client.
Addressing Concerns: If you have concerns about your treatment, please bring them directly to our attention through a private, secure channel (phone or secure portal) so they can be addressed confidentially and professionally.

15. Changes to Terms

The Practice reserves the right to revise these Terms at any time. Updates will be posted on our website. Continued use of the site constitutes acceptance of the revised Terms.

16. Contact Information

For questions regarding these Terms, contact us:

Jose Gonzalez-Soto Psychiatric Mental Health Nurse Practitioner, PLLC
d/b/a Reintegrate Mental Health & Counseling (Florida clients)
Email: support@reintegratementalhealth.com

Effective as of: September 11, 2025
Last revised: [update upon publication]